Complaints Claims

We highly value your feedback regarding our service and encourage you to share it with us at any time.

In the event that you are dissatisfied with any service provided by Dynasty Korea, we kindly request that you promptly notify your local tour guide or travel consultant. This will help us address any issues and prevent similar problems from arising before or during your trip.

If you wish to lodge a complaint or request compensation, we require that you notify us in writing via email, regular mail, or facsimile within 15 days upon completion of your tour. Please remember to attach relevant receipts and supporting evidence to your claim. Please note that Dynasty Korea cannot be held responsible for any claims submitted after 15 days following the conclusion of your tour.

For any feedback or complaints, please contact us via email at korea@dynastyholidays.com.

To access more detailed information, including Dynasty Korea’s Terms and Conditions, kindly refer to the following resources.